To meet shifting customer requirements while continuing to provide superior industrial inspection services amid the COVID-19 pandemic, the ways in which providers run their business and provide service to customers are rapidly and necessarily evolving.
For industrial inspection providers, the business climate, both current and future, remains fraught with uncertainty. This is especially true for those that have inspectors or engineers performing work on assets and equipment on customer sites.
Indeed, the need for digitalization of inspection service delivery and management processes has never been more apparent. With low barriers of entry into new technologies like the Internet of Things, artificial intelligence (AI), remote sensing, advanced video inspection equipment, blockchain, and digital twins, the tools you need to make big changes are ready to be integrated into your business.
Moving too quickly and haphazardly deploying new technologies, however, is a recipe for failure. Without a single, digital system of record in place on the backend, customer data remains siloed and still requires manual steps to integrate, analyze, and output into customer reports.
To fully optimize your industrial inspection processes via digital transformation, both from a business and service delivery perspective, it is necessary to have a cloud-hosted digital platform on which to stand these technologies up.
Industrial inspection software, when delivered in a software-as-a-service (SaaS) model, can effectively serve as this digital platform for companies that perform inspection services in industrial environments.
Cloud-based inspection software is scalable and is usually priced on a per-user basis, allowing you to easily add or remove employees or contractors on the fly. In fact, companies switching to cloud-based software on average see a 19.63% increase in company growth.
Cloud inspection software, as opposed to on-premise software, is by nature always available from a computer or mobile device. Therefore, your “uptime” is guaranteed, allowing you to perform critical inspections without worrying about potential IT issues and downtime.
Because the software, data, and computing power is managed automatically in the cloud rather than on a company server, it is easily accessible by everyone across the organization. Also, with cloud-based inspection software, you can grant different types of permissions to your workforce based on their roles, giving them access to everything they need and nothing they do not.
Administrative efficiency is also a big benefit of cloud inspection software. It makes it easy to digitalize paper forms for capturing inspection results and data. Inspectors can capture data from a mobile device like a tablet or a smartphone, then push it directly into the software in real-time. This speeds up the process and eliminates the need for manual input of data when inspectors return to the office.
Data security is also a top priority for industrial inspection providers. With your customer’s data being stored in a secure cloud environment, it is much safer than being kept on a local computer hard drive or, even worse, paper forms in filing cabinets that could be compromised via theft or fire.
Cloud-based inspection software, especially if specifically designed for inspection management, can support key business functions, including:
- Quoting / Costing
- Scheduling and dispatch
- Managing inspectors
- Data collection from various inputs and technologies
- Output engine for customer reports
- Invoicing and payment management
Cloud-based inspection software allows better inspector utilization and time management, consistent and easy data capture, detailed job costing, real-time job status for your customers, and a streamlined billing process.
Learn more about Floodlight Software, cloud-based inspection software designed to digitalize industrial inspection business operations.